Property Manager-Riyadh:

Key Responsibilities

1. Facility & Maintenance Management

• Oversee all hard and soft services across STAY’s portfolio, including HVAC, MEP, plumbing, cleaning, landscaping, pest control, and security.
• Lead and supervise the Facility Supervisor and technical teams (17 staff in total) to ensure 100% completion of scheduled maintenance and tasks.
• Manage CAFM systems for scheduling, asset registers, and maintenance logs for each property.
• Review and approve all maintenance work orders, ensuring SLA adherence:
• Emergency: <30 minutes response
• Urgent: <4 hours
• Routine: <24 hours
• Implement and monitor safety, energy-saving, and waste management programs.
• Review vendor contracts and monitor performance against KPIs and cost efficiency.
• Maintain and monitor inventory, consumables, and spare parts.

2. Operations Oversight

• Supervise daily operations across properties in AlMajidyah, Aghna, AlYasmeen, Hittin, and AlNakheel.
• Conduct weekly property inspections and submit detailed monthly audit reports with visual documentation.
• Ensure all properties consistently meet STAY’s presentation, cleanliness, and safety standards.
• Coordinate with vendors for landscaping, pool maintenance, and specialized services.
• Ensure compliance with Civil Defense, municipality, and all applicable regulatory requirements.
• Oversee implementation of internal evacuation, technician appointment/no-show, and safety policies.

3. Financial & Asset Control

• Support the Accounting Manager in OPEX/CAPEX planning, forecasting, and budget management.
• Review and validate vendor invoices, ensuring service completion prior to approval.
• Monitor operating expenditure to maintain a benchmark of 15% of total revenue.
• Track maintenance costs, consumables, and materials against approved budgets.
• Participate in quarterly budget reviews and asset performance meetings with Finance and senior management.

4. Resident Operations & Experience

• Oversee maintenance ticket closure within SLA timelines and ensure resident feedback is logged digitally.
• Collaborate with the Resident Experience Manager on move-ins, inspections, and make-good schedules.
• Review service recovery reports and manage compensation or escalation where appropriate.
• Conduct periodic resident walkthroughs to ensure comfort, safety, and satisfaction standards are met.

5. Team Leadership & Training

• Supervise the Facility Supervisor and site teams; enforce discipline, grooming, and safety standards.
• Conduct monthly toolbox talks and safety briefings for maintenance and cleaning personnel.
• Identify training needs and coordinate with HR for technical and customer service development.

Evaluate team performance through monthly KPI reviews and lead continuous improvement initiatives.

Qualifications & Requirements

• Bachelor’s degree in Real Estate Management, Business Administration, or Facility Management (MBA preferred).
• 5–7 years of experience in residential property management or multi-asset operations.
• Proven track record in managing diverse, on-site teams and multiple properties simultaneously.
• Sound knowledge of EJAR, Saudi tenancy laws, and facility management best practices.
• Proficiency in CAFM, ERP, CRM, and Microsoft 365 systems.
• Bilingual proficiency in Arabic and English (verbal and written).

Traits We Value

• Leadership: Inspires, motivates, and develops teams to perform at their best.
• Attention to Detail: Maintains operational accuracy and consistency across all properties.
• Problem Solving: Demonstrates sound judgment under pressure.
• Communication: Excellent written and verbal skills with clear, professional presentation.
• Customer Focus: Dedicated to enhancing resident satisfaction and experience.
• Integrity: Displays high ethical standards and accountability.
• Adaptability: Thrives in a dynamic, fast-paced environment.
• Analytical Thinking: Strong financial acumen and data-driven decision-making.
• Continuous Improvement: Committed to learning and implementing best practices.
• Organizational Skills: Exceptional ability to manage multiple priorities efficiently.