Protein Solutions& Qualicon Food Testing : Logistics Coordinator From 2012-09 To current
Duties
Act as primary interface between customer and Solae in all matters related to inquiries, orders, product availability, shipment status, invoicing, commercial matters and customer services. I Provide full support to sales management and their customers, concentrate on understanding and meeting customer/Solae needs to enhance the relationships and create competitive advantage for Solae in the market place.
Responsible for consistent, reliable customer service for product lines being delivered to their customer, using order entry systems.
Focal point for customers, distributorships, account managers and plant regarding customer service
Anticipate potential customer service problems, identify strategies and implement procedures to avert them, using diverse resources to meet internal and external customer needs.
Contribute to departmental earnings by meeting customers requirements efficiently and cost-effectively with timely product delivery and correct invoicing.
Handle all customer inquires involving price and product availability, product information, and end-use information.
Review with supervisor and with Account Manager any business trends, relevant information and/or unusual customer problems.
Stock management and movements between SAP and physical stock
Primary Responsibilities
Order Management
Order entry in SAP
Stock Allocation
Invoicing
Prepare and send sample bags as well as domestic deliveries as requested by the account manager.
Manage Incomplete orders Communication to Account Managers on all orders with pricing issues
Create Debit Memo
Maintain Master Data and Customer First Inputs
Warehouse and Logistics
Post Goods Issue upon completion of delivery and/or collection
Stock Allocation
Issue Instruction to Warehouse for deliveries and/or collections
Inter warehouse stock transfers
Stock reconciliation
Stock adjustments for damaged stock received from overseas as well as expired stock in the warehouse
Stock Count
Monitor goods shelve life
Shipping/Purchasing and Procurement
Place orders with our sourcing plant
Coordinating export and Import Orders
Tracking of all shipments
Agricultural : Trade Execution Co-ordinator From 2011-07 To 2012-03
Duties
Customer Care
Interacting with a company’s customers to provide them with information to address inquiries regarding products and services
Communicating with customers with regards to orders placed, collections and deliveries of products
Providing product or service information to assist customers in making a decision about a product to buy
Executing contracts according to contract terms, responsible for the full admin function around executions of trade contracts, domestic movements of goods and high seas ( Imports and Exports)
Working closely with the Trading Department, customers, farmers, Origination Team, Transporters and Silos/Co-ops
Liaising with account managers and sales personnel with regards to orders received
Handling customer inquiries that involve some form of complaint that the customer service representative must handle in accordance with the company’s guidelines and policies
Providing stock availability reports (Indicating stock available for sale, work in progress, units in bond, units in transit, units on order etc)
Order Intake report showing all orders received from the customers during the course of one month.
Detailed Weekly Sales Projection Report detailing the status of each unit and phase of completion due to be invoiced in that particular month
Inventory Management Report indicating month-end sales and inventory figures as well as all vehicles on order.
Data Capturing , Invoicing Customers
Stock
Stock allocations based on execution pick-up calculations
Pnl and Pick Up Reporting with Trading Division on system executions
Monitoring customer stock levels and ensuring Uninterrupted mill production on a daily basis
Resolving Stock queries
Transporters
Delivering Instructions to transporters
Co-ordinating with Freight Desk on rail wagon ordering with Transnet Rail
Following up on rail wagon placements, reading and interpreting tracking documents
Monitoring road haulier's progress and take appropriate action with regards to shipments
Co-ordinating loading with 3rd party silos and road transporters
Executing rail/road deliveries in system
Admin
Allocating and approving service provider invoices
Monitoring Accounts Receivable and customer credit limits
Invoicing and attending to customer queries
Contract reconciliation and finalization
Contract Pnl calculations on a regular basis
Reconciliation of Pick Up report affecting Pnl on a monthly basis
Management of cost accruals on every contract
Insurance declarations
Service quality Index Reporting
Processing of purchase invoices
Ensuring that Sales Orders are Invoiced in the same Month
Imports and Exports
Vessel Documentation
Permit applications -PHYTO and GMO
Managing permits and liabilities associated with permits
Document processing for goods – Goods Received Notes
Adjusting stocks that has been received from overseas
Permits:
Customer clearance instructions
Vessel Discharge/loading Instruction to agent
Appointment of Discharge elevator/Facility
Lay time calculations
Shipping Cost Accruals
Negotiation of letter of credit
Cross border trading
Helping resolve any customer complaints
Food Production: Exports Co - Ordinator From 2011-03 To Current
Duties
Co-ordinating Local Customer relationships:
Confirming Order after internal validation with Supply Chain
Daily or weekly communications on orders status
Helping to arrange and expedite orders
Responsible of Export accounts and assist on Wet accounts
Ensuring that daily delivery plan is followed and that we ship as fast as possible our FG
Checking that all documentation is accurate and match the physical flow
Following the legislation on Export to be sure McCormick complies on all the rules.
Assisting the Distribution Team (chep pallets count, priorities management etc.) in optimizing flows and costs.
Following and updating KPIs:
Volume Fill
Sales and Safety Tracking
Delivery schedule and any other relevant KPIs
Shipping: Exports/Imports Controller From 2007-11 To 2010-11
Duties
Co-ordinating Local Customer relationships:
Confirming Order after internal validation with Supply Chain
Daily or weekly communications on orders status
Helping to arrange and expedite orders
Responsible of Export accounts and assist on Wet accounts
Ensuring that daily delivery plan is followed and that we ship as fast as possible our FG
Checking that all documentation is accurate and match the physical flow
Following the legislation on Export to be sure McCormick complies on all the rules.
Assisting the Distribution Team (chep pallets count, priorities management etc.) in optimizing flows and costs.
Following and updating KPIs:
Volume Fill
Sales and Safety Tracking
Delivery schedule and any other relevant KPIs
Warehousing and Distribution: Customer Services Logistics Co Ordinator From 2005-11 To 2007-10
Duties
Query Management
Liaising with Clients on a day to day
Call Logging
Running GRA reports
Process flow Management
Vehicle Tracking, Load planning
Liaising with the our transshipment departmets
Handling queries at back door
Exports - Subsaharan Countries
Truck Load and Route Planning
Outsourced Call Centre - Logistics: Customer Services Team Leader From 2003-01 To 2005-10
Duties
Query Management
Frontline Liasing Person with Principal Client (Lever
Ponds)
Order Processing
Running Customer Sevrice Levels Reports
Call Logging
Crystal Reporting
Lever ponds process flow Managing
Managing Key Accounts ( Unilever)
Query Managing
Liaising with the depots daily
Truck Load and Route Planning
General Capabilities : MS package
SAP
PRIDE SYSTEM
HEAT SYSTEM
OCULUS SYSTEM
VISIBILITY PROGRAMME
CRYSTAL REPORTING
Real Estate - Property : Admin Assistant From 2001-01 To 2001-12
Duties
Reception and General Office Administration
Managing Phone Systems
Mailing and Faxing
Typing Correspondence
Assisting other Staff Members